9100 Privacy Policy — How We Protect Your Information
User privacy is a top priority at 9100. This document clearly outlines the types of information we collect, how it is used, how it is securely stored, and your rights as a Malaysian user. Please read this policy in full before using our services.
Effective date: 1 January 2026
1. Information We Collect
When you register and use the 9100 platform, we collect several categories of information to keep our services running smoothly and ensure a safe user experience:
Account Information
Includes your full name, email address, phone number, date of birth, and the password you created during registration. This information is required to verify your identity and enable access to your account.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM), we collect transaction information including bank name, bank account number (partially masked), and transaction records. We do not permanently store full bank account numbers — this information is processed through secure, encrypted payment processors.
Device & Browser Information
We automatically collect technical data including device type, operating system, browser version, IP address, time zone, and screen resolution. This information is used to optimise platform display and detect suspicious activity.
Usage Data
Records of games played, betting markets accessed, session duration, navigation logs, and interactions with platform features. This data helps us understand usage patterns and improve our services.
2. How Your Information Is Used
Information collected by 9100 is used solely for legitimate purposes directly related to providing our services to you:
- Verifying identity and managing user accounts.
- Processing deposits and withdrawals in Malaysian Ringgit securely.
- Detecting and preventing fraud, money laundering, and security breaches.
- Comply with applicable legal and regulatory requirements in Malaysia.
- Sending important service communications such as account verification, transaction notifications, and policy updates.
- Improving platform features and user experience based on aggregated usage data.
- Providing responsive and effective customer support.
9100 will not use your personal information for third-party marketing without your explicit consent.
3. Cookies & Tracking
The 9100 platform uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our website.
Types of Cookies We Use
- Session Cookies: Required to maintain your login status and session security while you use the platform. These cookies are automatically deleted when you close your browser.
- Preference Cookies: Saving your language, time zone, and display preferences so you don't have to reconfigure them each time you log in.
- Analytics Cookies: Used to collect aggregated, anonymised usage data to help us understand how users interact with the platform. This data contains no personally identifiable information.
You can control and manage cookies through your browser settings. However, disabling certain cookies may affect platform functionality, including your ability to log in or access specific features.
4. Data Storage & Security
9100 invests in robust security infrastructure to protect the personal information of our Malaysian users. The security measures we have in place include:
- SSL/TLS encryption for all data transmitted between your device and our servers.
- Passwords are stored using irreversible hashing methods.
- Strict access controls — only authorised personnel may access sensitive user data.
- Regular security audits and continuous system monitoring to detect threats.
- Encrypted data backups to prevent data loss due to technical failures.
User data is stored on servers housed in a secure environment. Retention periods vary depending on the type of information and applicable legal requirements. Active account data is retained for as long as the account exists; transaction data is retained in accordance with financial compliance obligations.
5. Sharing Information with Third Parties
9100 does not sell, rent, or trade users' personal information to third parties for commercial purposes. However, there are limited circumstances where information may be shared:
- Payment Processors: Transaction information is shared with trusted payment processors to facilitate deposits and withdrawals in Malaysian Ringgit. All processors are bound by strict confidentiality agreements.
- Technical Service Providers: Third-party providers that assist us with server hosting, analytics, and technical support may have limited access to data strictly necessary for carrying out their functions.
- Authorities: We may disclose information to the relevant authorities when required by law, court order, or to fulfil our legal compliance obligations.
- Rights Protection: In cases of serious fraud or platform misuse, relevant information may be shared with the appropriate parties for investigation and legal action.
Any data sharing with legitimate third parties is governed by data protection agreements that ensure your information is handled appropriately.
6. User Rights, Policy Changes & Contact Us
Your Rights as a User
As a 9100 platform user in Malaysia, you have the following rights with respect to your personal data:
- Right of Access: You have the right to request a copy of the personal information we hold about you.
- Right of Rectification: If your information is inaccurate or out of date, you have the right to request a correction. You may update basic profile information directly through your account settings.
- Right to Erasure: Under certain circumstances, you have the right to request deletion of your personal data. Please note that some data may need to be retained to fulfil legal obligations even after account closure.
- Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes.
To submit any data rights request, please contact our support team. We will process your request within a reasonable timeframe and keep you informed of the outcome.
Changes to This Privacy Policy
9100 reserves the right to update this Privacy Policy from time to time in response to changes in legislation, technology, or business practices. Any material changes will be communicated via in-platform notification or your registered email at least 14 days before they take effect. Continued use of the platform after the effective date of any changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by 9100, please contact us at:
- Email: [email protected]
- In-platform live chat (for logged-in members)
- Page FAQ for general enquiries
We are committed to responding to privacy-related enquiries within 5 business days.
Your Data Is Safe With Us
We take our responsibility to user privacy seriously. Sign up for a 9100 account with confidence — your information is protected by robust security infrastructure and a transparent policy.